Tail Travel is a family-owned and operated pet transport business based in Alice Springs, in the Northern Territory of Australia. Tail Travel has successfully coordinated air freight transport requirements for 1000s of animals Australia wide. We have agents in the capital city of all Australian states and Territories as well as agents located close to many major regional airports. Although we specialise in reptiles, dogs and cats, Tail Travel can organise air freight from the smallest insect to the largest animal for you. We freight with Qantas and Virgin airlines and their affiliates. Tail Travel understand how precious your animals are and treat them as if they were our own!
Contact Info
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Address
Alice Springs, Northern Territory, 0870
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Phone
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Email
© Tail Travel 2021, All Rights Reserved.
REFUND POLICY
13.1 Tail Travel has the right to immediately terminate the Services if the owner breaches the Terms & Conditions.
13.2 Tail Travel has the right to terminate the Services at any time where the owner does not do all things necessary in Tail Travel’s opinion to ensure that the Services can be provided by Tail Travel.
13.3 The Owner has the right to terminate the Services at any time before the Animal is transported:
- 13.3.1 For domestic carrying: If the Owner cancels the Services 48 hours or more in advance, the owner shall be entitled to a refund of (mention percentage) of the Fee paid.
- 13.3.2 For domestic carrying: If the Owner cancels the Services 24 hours or less in advance, the owner shall be entitled to a refund of (mention percentage) of the Fee paid.
- 13.3.3 For domestic carrying: If the Owner cancels the Services within 12 hours, the owner shall not be entitled to a refund of any amount for the Fee paid.
- 13.3.4 All refunds will be directly deposited to clients BSB and Account Number within 5 working days or will be held as credit.
