Tail Travel is a family-owned and operated pet transport business based in Alice Springs, in the Northern Territory of Australia. Tail Travel has successfully coordinated air freight transport requirements for 1000s of animals Australia wide. We have agents in the capital city of all Australian states and Territories as well as agents located close to many major regional airports. Although we specialise in reptiles, dogs and cats, Tail Travel can organise air freight from the smallest insect to the largest animal for you. We freight with Qantas and Virgin airlines and their affiliates. Tail Travel understand how precious your animals are and treat them as if they were our own!
Contact Info
Address
Alice Springs, Northern Territory, 0870
Phone
Email
© Tail Travel 2021, All Rights Reserved.
The below relevent sections are taken from the Tail Travels Terms and Conditions and outline Tail Travels Refund Policy.
1.3 Defective Performance
1.3.1 In the event of a defect in the performance of the Services, Tail Travel will remedy the defect or re-do the Services at no additional cost to the Pet Owner.
1.3.2 In the event that the defect in the performance of the service is unable to be rectified then a full refund may be offered.
1.3.3 All refunds will be directly deposited to clients BSB and Account Number within 5 working days or will be held as credit.
13. Termination of Services and Agreement by the Owner
13.1 Tail Travel has the right to immediately terminate the Services if the owner breaches the Terms & Conditions.
13.2 Tail Travel has the right to terminate the Services at any time where the owner does not do all things necessary in Tail Travel's opinion to ensure that the Services can be provided by Tail Travel.
13.3 The Owner has the right to terminate the Services at any time before the Animal is transported:
13.3.1 If the Owner cancels the Services prior to 48 hours before the scheduled transport time, the Owner will be entitled to a partial 75% refund of the fees, less the non-refundable $50.00 booking fee and any third-party costs already incurred by Tail Travel.
13.3.2 If the Owner cancels the Services less than 48 hours before the scheduled transport time, the Owner may be entiteled to a 50% refund of the fees, less the non-refundable $50.00 booking fee and any third-party costs already incurred by Tail Travel.
13.3.3 If the Owner cancels the Services within 24 hours of the scheduled transport time, or after transport arrangements have commenced, the Owner will not be entitled to a refund of the fees, and any third-party costs already incurred by Tail Travel.
13.3.4 All refunds will be directly deposited to clients BSB and Account Number within 5 working days or will be held as credit.
