Privacy Policy for Tailtravel

YOUR PRIVACY

Tail Travel is fully committed to protecting your privacy as an online visitor to our website. As already stated, all personal information collected from you will be solely utilized for the provision of our services. Tail Travel completely respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.

You may edit or update your details at any time by advising us of the same in writing via email. All information received by Tail Travel will be protected by our secure server. We use a secure server software that encrypts all customer information before it is sent to us. Additionally, all customer data collected by Tail Travel is secured against unauthorized use or access. Credit card information provided by our clients at the time of the service booking will not be stored by us on our servers.

Personal Information

Tail Travel collects your personal information such as name, phone number, email address, address or licence details and/or your signature only when it has been voluntarily submitted by you, our customer/s (or potential customer/s).

The collected information will be used for respective services, which can include: our website, requesting a quote for the transportation of your pet, booking services on your behalf, request of information for a general enquiry, or request to complete a survey on your customer experience.

• Agree to our terms and conditions in full.

If you willingly send us your personal information through email, our official website, to an employee of Tail Travel, on any of our electronic forums or social media handles, we will deem that you have submitted your data voluntarily for our usage and response. Additionally, we may receive your personal information through third parties, which include Airlines, relevant airline operators, government authorities, customs, immigration, industry associations and service partners that are a part of your booking process.

Personal information will be retained if it is required for necessary processing. Post-processing, the personal information will be retained for a certain period to enable us to handle or respond to any complaints, queries, or concerns relating to your booking.

Before sending out any marketing initiatives and communication, you will be asked whether you prefer to opt-in to receive such updates using your personal information. You will also be provided to opt-out of the preference of receiving such updates at any time. Please be aware that Tail Travel occasionally sends marketing communications that promote a third party’s products and services of our partners and also of our own.

If you wish to no longer receive marketing communication and related updates, you have a few opt-out options. Each marketing initiative will have an ‘unsubscribe’ button at the bottom of the email page which will allow you to stop receiving further marketing emails. We aim to stop marketing communications within 14 working days of receiving your cease request. Hence, please be aware of the possibility of receiving marketing material within the said period, until the change will be made. You can also contact Tail Travel at enquiries@tailtravel.com.au and submit a request in writing for the same.

Shared Information

As a booking agent for several airlines it is important to understand that we have to share your details with various other companies.

To make a booking with any of our preferred airlines then we are required to enter the senders and receivers personal details. In certain instances, we may share your personal information with government agencies or any other third-party suppliers that are assisting us to complete any stage of the transportation process of your pet. The information provided will be the personal information you have willingly submitted. Only when there is a legitimate reason for the use of your data, it will be shared and/or used.

We may supply personal information when the law of state within Australia requires us to do so and take a strong stance on wildlife smuggling. We will cooperate with authorities to the fullest where there is a suspicion of animal smuggling, native animals transported without permits or any other offence under the wildlife act of each state.

We may also use other businesses to perform certain services for us, such as maintaining our site and our email services and processing inquiries. Personal information gathered will be submitted to the businesses when the information is necessary for either completing a transaction or for performing their duties.

We will not sell or share your personal information with any unaffiliated third parties for marketing purposes that we do not have a legal or official contract.

Collective Data

Occasionally, we may collect statistical and non-personal information about the use of our website. This information may include how many visitors have visited a specific page on the site, how long they have spent on the site, the hyperlinks they have clicked on, and likewise. Such information is collected to determine the areas that are most popular and also to review which sections of the site need to be enhanced to ensure a better online experience for our visitors. This collective data may be used to describe the use of our site to third parties or in response to a government request. However, this data will not personally identify you or anyone of our website visitors.

COOKIES

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Cookies allow a website to customize its configuration according to your needs and browsing preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address, or telephone number). Most web browsers automatically accept cookies. However, you can choose to reject cookies by changing the settings of your web browser. Please be aware that this might result in using only Limited features or versions of a website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to display relevant ads to website visitors through third party services such as Google Ads, Facebook Ads. These ads may appear on our official website or other websites you visit.

SECURITY

Tail Travel strives to ensure the protection of the data of all its clients. Hence, personal information submitted to our website, will be completely secured through periodically updates of security measures with the help of current technologies.